This page outlines Joymoment's legal terms for hiring vehicles in Australia, including insurance, liability, fees and customer dispute procedures in accordance with Australian law.
Joymoment operates in Australia. Our operations, consumer guarantees and dispute processes comply with the Australian Consumer Law (ACL) and relevant state regulations.
By hiring a vehicle from Joymoment you agree to our standard terms of hire. Key terms include driver eligibility, payment, fuel policy, and return conditions. Full terms are provided at booking and prior to vehicle collection.
Vehicles include compulsory third party (CTP) as required by Australian states. Optional cover reduces excess and is available at point of hire. Insurance terms differ by state and vehicle category.
| Item | Typical charge (AUD) |
|---|---|
| Collision damage excess (standard) | $2,500 |
| Optional Damage Waiver (daily) | $15–45 |
| One-way fee (inter-city) | $0–120 |
| Late return (per hour) | $25 |
| Cleaning (excessive) | From $80 |
Use the vehicle only on sealed public roads unless otherwise agreed. The following will void cover and may incur full liability:
If you have a complaint about a hire or service, contact our support team first. We aim to resolve matters quickly and fairly.
These terms may be updated to reflect regulatory or operational changes. Material changes will be published here and where required by law we will notify affected customers.
