Joymoment is committed to respecting privacy rights of individuals engaging with our car rental services in Australia. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with applicable Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also outlines available choices and ways to contact us about privacy matters.
Information we collect
We may collect personal information such as name, contact details, driver licence information, payment details, and booking history. Operational data may include vehicle usage times, odometer readings, fuel level at pick-up and return, incident reports, and customer support interactions. When you visit our website, analytics tools may capture device identifiers, browser type, approximate location, and pages visited to help improve performance and user experience.
How we use information
We use personal information to administer bookings, verify driver eligibility, arrange vehicle handover and return, process payments, and provide customer support. Additional purposes include improving our fleet and services, enhancing website functionality, conducting internal reporting, and meeting legal or regulatory obligations. With permission where required, we may send service updates and relevant promotional communications; you can opt out of marketing at any time using provided preferences.
Sharing and disclosures
We may disclose information to trusted service providers assisting with payment processing, identity verification, roadside assistance, vehicle maintenance, insurance, and IT support. Where required by law, we may disclose information to regulators or law enforcement. If a vehicle incident occurs, relevant details may be shared with insurers, repairers, and other involved parties for assessment and resolution.
Storage and security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorised access. Access is limited to personnel and partners who need it for operational purposes. Retention periods are guided by business needs and legal requirements. When information is *** longer required, we take steps to de-identify or securely dispose of it.
Access, correction, and choices
You may request access to personal information we hold about you and seek correction if it is inaccurate, incomplete, or outdated. We aim to respond within a reasonable timeframe. Marketing preferences can be updated through unsubscribe links or by contacting our team. Where consent is relied upon, you may withdraw it, which will apply to future processing.
Overseas handling
Some service providers or data storage systems may be located outside Australia. Where information is transferred, we take steps intended to ensure appropriate protections consistent with the APPs and this Policy.
Cookies and analytics
Our site uses cookies and similar technologies to support essential functionality, security, and analytics. These tools help us understand aggregate usage patterns and improve content relevance. Browser settings may allow you to limit certain tracking, although some site features might be affected. You can adjust preferences through our cookie banner and related settings.
Children
Our services are intended for adult drivers who meet licensing and eligibility requirements. We do not knowingly collect information from children for rental purposes.
Updates to this Policy
We may update this Policy from time to time to reflect operational or legal changes. The latest version will be posted on this page with the effective date.
Contact
If you have questions, wish to exercise privacy rights, or make a complaint, please contact our Privacy Officer at Joymoment@gmail.com or write to Joymoment, 14 Oakwood Avenue, Subiaco, WA 6008, Australia. We will review and respond within a reasonable period and aim to resolve concerns in a fair and transparent manner. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.
